Privacy Policy
1. Our Commitment to You
At Frome Fitted (referred to as “we”, “us”, or “our”), we believe that your home is a private space, and your personal data should be treated with the same respect. This notice explains how we handle your information with transparency and care, ensuring your privacy is maintained while we bring your interior vision to life.
2. The Information We Collect
To provide a tailored design service, we collect specific details that identify you:
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Identity Details: Your title and full name.
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Contact Information: Postal addresses (for site visits and deliveries), billing addresses, telephone numbers, and email.
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Project & Financial Data: Payment details for contracted services and a history of your orders or design inquiries.
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Digital & Social Interaction: Records of our correspondence and public information you choose to share with us via platforms like Instagram or Facebook.
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Browsing Insights: Non-identifiable data regarding how you use our website (IP addresses and site navigation) to help us improve your online experience.
3. How Your Data Shapes Our Service
We use your information to ensure a seamless design process, specifically for:
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Fulfilling our contract to provide interior design services.
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Managing project logistics, including deliveries and installations.
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Sending essential documentation like invoices or project updates.
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With your permission: Sharing news on new collections, design trends, or services we believe will inspire you.
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Legal requirements, such as tax obligations or dispute resolution.
3. How Your Data Shapes Our Service
We use your information to ensure a seamless design process, specifically for:
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Fulfilling our contract to provide interior design services.
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Managing project logistics, including deliveries and installations.
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Sending essential documentation like invoices or project updates.
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With your permission: Sharing news on new collections, design trends, or services we believe will inspire you.
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Legal requirements, such as tax obligations or dispute resolution.
4. Protecting & Sharing Your Information
We are not in the business of selling data. We only share your details with trusted partners essential to your project, such as:
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Specialist Subcontractors: Craftsmen or delivery teams needed to complete your installation.
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Professional Services: Our accountants and secure cloud storage providers (e.g., Google Drive, Xero).
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Marketing Partners: Platforms like Google or Facebook to show you relevant design inspiration (via cookies).
We ensure all third-party partners adhere to strict data security standards.
5. Your Choices & Control
You are always in the driver's seat regarding your data:
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Access & Correction: You can request a copy of the data we hold or ask us to fix inaccuracies.
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The Right to be Forgotten: You can ask us to delete your data once our design contract is complete (subject to legal record-keeping requirements).
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Marketing Preferences: You can "unsubscribe" from our design updates at any time via the link in our emails.
6. Keeping Your Data Secure
We utilize robust security measures—including encrypted passwords and restricted access protocols—to prevent your information from being compromised. While no digital platform is 100% impenetrable, we take every reasonable precaution to safeguard your files.
7. Data Retention
We generally keep your data for two years following our last interaction to ensure we can assist with any follow-up design needs or warranties, unless legal obligations require a longer period.
8. Get in Touch
If you have any questions regarding this policy or wish to exercise your rights, please contact us directly.